Students' Grievance & Dispute Resolution
Students who have any grievances or complaints can communicate directly with the relevant staff who will assist them.
Grievance or Complaint
|Early/ Junior Years Homeroom Teacher||✓||✓|
|Secondary Homeroom Teacher||✓||✓|
|Secondary Subject Teacher||✓
(Subject related only)
|Early/ Junior Years Coordinator/ Year Group Coordinator/ PYP Coordinator/ Asst. Head of Primary||✓||✓|
|Head of Student Services/ Pastoral Coordinator/ Counselor||✓|
|Academic Coordinator/ IBMYP Coordinator/ IBDP Coordinator||✓|
Upon receipt of your grievance or complaint, the school will acknowledge within 1 to 2 days. After which, the investigation and resolution will be within 7 to 14 days.